Score distribution

646
259
39
7
3

Types of travelers

5/5

"A pleasant stay in hotel Napoleon"

My family visited Rome and stayed in Hotel Napoleon for 1 week. The location of this hotel is perfect for sightseeing because it is 5 meters from Metro and 10 to 15 minutes walk to Colosseum and Rome forum. The restaurant of the hotel is better than at least half of the restaurant outside. The breakfast is the best in all hotels I stayed in Europe.

5/5

"The comfort of professionalism"

Arriving very early to drop off our bags - after travelling all night- met by understanding and compassionate professional who took one look at us and invited us to enjoy the (excellent) Napoleon Hotel breakfast - plus offering a very early check-in. We felt looked after by true professionals. Thank you.

4/5

Falta mantenimiento en la puerta de la habitacion. La atención del personal de la entrada y del restaurante muy amable. Muchas gracias por su ayuda.

2/5
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i pre booked an airport transfer to collect me from the airport and bring to your hotel but it did not arrive.

This review received a response on

Dera Mr. T., I apologize for our mistake. We organize hundreds of transfer every year, and we never miss anyone. Unfortunately it happened in your case. We will pay more attention in the future.. Than…

Dera Mr. T., I apologize for our mistake. We organize hundreds of transfer every year, and we never miss anyone. Unfortunately it happened in your case. We will pay more attention in the future.. Thank you for your understandng.

5/5

"Terrific Service"

Every single person at the Hotel Napoleon is friendly and helpful. The hotel is a good bargain for the price.