Overall we like very much the Valamar hote chain. During our stay we had quite some troube: 1. the aplartment we booked was very dark. We went to the reception to ask for blanket for our little daughter as we were travelling with kids and all they could give us was 2 sheets, saying that is all they got. We managed to change to a room in the hotel with the help of the staff right the next day which is great. 2. In the hotel room we experienced unfortunately safety issues - the balcony fence was broken so any of our kids could have easily fallen from the 10th floor should my husband not have noticed in time. The shower “door” broke and fell on my husband and my 6 months old kid while he was showering him. We reported both issues and the fence was repaired quickly.
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Dear guest, Thank you for choosing Valamar Diamant Hotel & Residence and for sharing your experience. We are sorry to read that you were not satisfied with our service. We are sorry for everything wh…
Dear guest, Thank you for choosing Valamar Diamant Hotel & Residence and for sharing your experience. We are sorry to read that you were not satisfied with our service. We are sorry for everything what happen to you and your family, but I'm sure we reacted in time to fix all this and give you an unforgettable experience of staying with us at Valamar Diamant Hotel. We always strive to provide the best possible guest service and we will discuss and use your comments to improve. I'm always at your service, Best regards, Eduard Folo