Score distribution

78
27
14
3
1

Types of travelers

4.5/5

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Dear Jesiah, Thank you for the great review of our hotel! I will pass on your kind words to Sam and the rest of the team. We hope to see you again very soon. Sincerely, Sheri - AGM

Dear Jesiah, Thank you for the great review of our hotel! I will pass on your kind words to Sam and the rest of the team. We hope to see you again very soon. Sincerely, Sheri - AGM

0.5/5
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Dear Jean, Thank you for taking the time to share your feedback. I do sincerely apologize that we had to wait for a part before we could complete the repairs for your room. We had hoped that the seco…

Dear Jean, Thank you for taking the time to share your feedback. I do sincerely apologize that we had to wait for a part before we could complete the repairs for your room. We had hoped that the second heater and the fireplace would compensate for one of the units being down, but obviously this was not the case. In regards to the power outages, these were province wide and beyond our control. Our city was fortunate to have an outage of only one hour. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Please do not hesitate to contact me directly so I may work to make your experince with us a better one. Sincerely, Shawn Russin General Manager

4.5/5

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Dear Faith, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sheri - AGM

Dear Faith, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sheri - AGM

4/5

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Dear Kimberley, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sheri - AGM

Dear Kimberley, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sheri - AGM

5/5

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Dear David, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sheri - AGM

Dear David, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sheri - AGM