4.3
Very Good

Summary of 3,093 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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Rated 4.3/5 based on reviews from all travelers.

"Very good family hotel. Close to Smokey Mountains. Great pool. Great location."

Bar

4.3/5
68 reviews

"Bar is awesome. Good bar service."

Pool

3.9/5
321 reviews

"Great but poorly cleaned pool."

Location

3.6/5
473 reviews

"Great location. Not great access by car, with poorly rated parking." Near city centre with great sightseeing and nearby restaurants. Shopping is ok. Standard parking prices.

Room

3.6/5
1124 reviews

"Great rooms, with comfortable beds and lovely views." Small, insufficiently clean, old rooms and poor minibars. Small rooms and poorly cleaned bathrooms. Neglected rooms with bad A/C, unsightly furniture, and so-so TV's. Poorly reviewed kitchenettes and balconies.

Food

3.5/5
314 reviews

"Dining experience was subpar, but the menu and prices are alright." Great desserts and beef dishes. Acceptable poultry dishes.

Service

3.3/5
676 reviews

"Guests complain about the professionalism of the staff and management." Adequate reception and friendly service, with especially good service in the restaurant and bar. Room service could have been improved. Shuttle service is ok. Booking process should be better organized.

Comfort

3.0/5
387 reviews

"Comfortable enough, with reasonable noise levels and superb beds." Small rooms and bathrooms with inadequate A/C.

Breakfast

2.8/5
166 reviews

"Breakfast is decent but expensive."

Amenities

2.7/5
369 reviews

"Decent building with okay entrance area, if somewhat outdated facilities." Elevator in need of updating. Nice grounds with great facilities for kids. Adequate terrace. Beautiful architecture. Handicap accessible facilities can be a problem.

Value

2.5/5
190 reviews

"Fairly good value for money. High priced breakfast." Normally priced food.

Cleanliness

2.2/5
437 reviews

"Problems with cleanliness in rooms, bathrooms, and pool area." Hotel facilities could use a good clean.

Beach

1.6/5
5 reviews

"Beach is not so nice. No good beach sports."

WiFi

1.4/5
7 reviews

"Wifi quality could be improved."

Rated 4.1/5 based on reviews from families.

"Near city centre. Stylish hotel."

Bar

4.5/5
16 reviews

"Bar is awesome."

Pool

3.8/5
136 reviews

"Great but poorly cleaned pool."

Location

3.8/5
142 reviews

"Well-located, although unfortunately the parking isn't easy." Near to downtown with good options for sightseeing.

Food

3.5/5
72 reviews

"Decent food and menu." Typically priced food with lovely desserts and fruits.

Room

3.4/5
325 reviews

"Rooms with great views and excellent beds." Poor furnishing in small, poorly-maintained rooms with small bathrooms. Older and poorly cleaned rooms with inadequate A/C. Poorly reviewed kitchenettes and balconies.

Service

3.3/5
177 reviews

"Guests complain about the professionalism of the staff and management." Friendly service, especially in the restaurant, and decent reception. Room service could have been improved.

Comfort

3.1/5
136 reviews

"Comfortable enough, with reasonable noise levels and superb beds." Small rooms and bathrooms with inadequate A/C.

Breakfast

2.8/5
50 reviews

"Breakfast is decent but expensive."

Value

2.6/5
53 reviews

"Fairly good value for money. High priced breakfast." Normally priced food.

Cleanliness

1.8/5
136 reviews

"Unclean rooms and pool area. Hotel facilities could use a good clean."

Rated 3.9/5 based on reviews from couples.

"Good bar service. Bar is awesome."

Bar

4.3/5
13 reviews

"Bar is awesome."

Location

3.5/5
63 reviews

"Well-located, although unfortunately the parking isn't easy."

Room

3.5/5
155 reviews

"Average, somewhat old looking rooms with standard TV's and poor A/C." Excellent beds and great views. Guests complain about the size, cleanliness, furnishing, and maintenance of the rooms. Small rooms and poorly cleaned bathrooms. Poorly reviewed kitchenettes and balconies. Shower can be a problem.

Service

3.2/5
75 reviews

"Reception and service are alright." Service is welcoming, but housekeeping is not great.

Food

3.1/5
37 reviews

"Decent food and menu. Great desserts & fruits."

Breakfast

2.7/5
32 reviews

"Breakfast is decent but expensive."

Vibe

2.7/5
30 reviews

"OK vibe and a friendly atmosphere." Entrance area is not particularly attractive.

Value

2.2/5
20 reviews

"Value for money could be better. High priced breakfast."

Cleanliness

1.9/5
60 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Rated 3.9/5 based on reviews from all travelers.

"Very good family hotel. Close to Smokey Mountains. Great pool. Great location."

Bar

4.3/5
68 reviews

"Bar is awesome. Good bar service."

Pool

3.9/5
321 reviews

"Great but poorly cleaned pool."

Location

3.6/5
470 reviews

"Great location. Not great access by car, with poorly rated parking." Near city centre with great sightseeing and nearby restaurants. Shopping is ok.

Room

3.6/5
1121 reviews

"Great rooms, with comfortable beds and lovely views." Small, insufficiently clean, old rooms and poor minibars. Small rooms and poorly cleaned bathrooms. Neglected rooms with bad A/C, unsightly furniture, and so-so TV's. Poorly reviewed kitchenettes and balconies.

Food

3.5/5
313 reviews

"Dining experience was subpar, but the menu and prices are alright." Great desserts and beef dishes. Acceptable poultry dishes.

Service

3.3/5
673 reviews

"Guests complain about the professionalism of the staff and management." Adequate reception and friendly service, with especially good service in the restaurant and bar. Room service could have been improved. Shuttle service is ok. Booking process should be better organized.

Breakfast

2.8/5
164 reviews

"Breakfast is decent but expensive."

Value

2.5/5
188 reviews

"Fairly good value for money. High priced breakfast." Normally priced food.

Cleanliness

2.2/5
437 reviews

"Problems with cleanliness in rooms, bathrooms, and pool area." Hotel facilities could use a good clean.

Beach

1.6/5
5 reviews

"Beach is not so nice. No good beach sports."

WiFi

1.4/5
7 reviews

"Wifi quality could be improved."

Rated 4.0/5 based on reviews from families.

"Near city centre. Stylish hotel."

Bar

4.5/5
16 reviews

"Bar is awesome."

Pool

3.8/5
136 reviews

"Great but poorly cleaned pool."

Location

3.7/5
140 reviews

"Well-located, although unfortunately the parking isn't easy." Near to downtown with good options for sightseeing.

Food

3.5/5
72 reviews

"Decent food and menu." Typically priced food with lovely desserts and fruits.

Room

3.4/5
324 reviews

"Rooms with great views and excellent beds." Poor furnishing in small, poorly-maintained rooms with small bathrooms. Older and poorly cleaned rooms with inadequate A/C. Poorly reviewed kitchenettes and balconies.

Service

3.3/5
176 reviews

"Guests complain about the professionalism of the staff and management." Friendly service, especially in the restaurant, and decent reception. Room service could have been improved.

Comfort

3.1/5
136 reviews

"Comfortable enough, with reasonable noise levels and superb beds." Small rooms and bathrooms with inadequate A/C.

Breakfast

2.8/5
49 reviews

"Breakfast is decent but expensive."

Value

2.6/5
51 reviews

"Fairly good value for money. High priced breakfast." Normally priced food.

Cleanliness

1.8/5
136 reviews

"Unclean rooms and pool area. Hotel facilities could use a good clean."

Rated 3.7/5 based on reviews from couples.

"Good bar service. Bar is awesome."

Bar

4.3/5
13 reviews

"Bar is awesome."

Location

3.5/5
63 reviews

"Well-located, although unfortunately the parking isn't easy."

Room

3.5/5
155 reviews

"Average, somewhat old looking rooms with standard TV's and poor A/C." Excellent beds and great views. Guests complain about the size, cleanliness, furnishing, and maintenance of the rooms. Small rooms and poorly cleaned bathrooms. Poorly reviewed kitchenettes and balconies. Shower can be a problem.

Service

3.2/5
75 reviews

"Reception and service are alright." Service is welcoming, but housekeeping is not great.

Food

3.1/5
37 reviews

"Decent food and menu. Great desserts & fruits."

Breakfast

2.7/5
32 reviews

"Breakfast is decent but expensive."

Vibe

2.7/5
30 reviews

"OK vibe and a friendly atmosphere." Entrance area is not particularly attractive.

Value

2.2/5
20 reviews

"Value for money could be better. High priced breakfast."

Cleanliness

1.9/5
60 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.