3.4
Poor

Summary of 17,419 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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Rated 3.4/5 based on reviews from all travelers.

"Fair hotel for solo travelers. Close to Canary Wharf. Room needs to be improved. Vibe is not too good. Great location."

Location

4.4/5
2726 reviews

"Great location. Reasonably central, close to sightseeing and shopping." Close to public transport and the train. Pricey, inconvenient parking. Reasonably accessible by car. Airport access is difficult. Close to business sites.

Value

3.2/5
2101 reviews

"Fairly good value for money. Internet is affordable." High priced breakfast. Normally priced food. Affordable beverage prices.

Service

3.1/5
3083 reviews

"Relatively friendly and professional service." Reception and housekeeping are average, but management is not great. Old, neglected rooms with uncomfortable beds, yet lovely views. Room service could have been improved. Concierge service is average. Recreation staff is ok. Hotel security can be an issue.

WiFi

2.7/5
1036 reviews

"WiFi is decent and okay-priced. Wifi quality could be improved."

Food

2.5/5
894 reviews

"Poorly rated dining experience, overall, with particularly disliked pork dishes." Menu and snacks are alright. Pizza is ok. Restaurant is not well maintained, but prices are acceptable. Desserts, fruits and sides are poorly reviewed. Vegetables are average. Delicious beef dishes & steak. Poor vegetarian & vegan dishes. Bad pasta.

Breakfast

2.4/5
1107 reviews

"Some complaints about quality and price of breakfast."

Room

2.4/5
5635 reviews

"Outdated, rooms with poor cleanliness and maintenance." Subpar beds and TVs and complaints about cleanliness of bathrooms. Large rooms with beautiful balconies and charming views. Kitchenette, minibar, A/C and furniture not great quality. Shower can be a problem.

Comfort

2.0/5
2735 reviews

"Poor beds, with complaints about A/C and noise. Spacious rooms."

Cleanliness

2.0/5
1690 reviews

"Unclean rooms and pool area. Hotel facilities could use a good clean." The bathrooms and dining area need some cleaning. Wellness & sports facilities could use better cleaning.

Amenities

1.7/5
1610 reviews

"Hotel grounds and lobby are nice, but facilities are outdated." Architecture not so nice. Elevator in need of updating. Smoking area is not nice.

Vibe

1.6/5
1887 reviews

"Atmosphere not particularly friendly, giving poor vibes." Hotel could use some updating. Hotel could be more stylish. Entrance area is ok. Hotel is relatively luxurious. Suitable for solo travelers. Luxury hotel. Good choice for a city trip.

Rated 2.9/5 based on reviews from business travelers.

"Location is great."

Location

4.5/5
19 reviews

"Great location with excellent sightseeing."

Value

3.3/5
32 reviews

"Fairly good value for money. Internet is affordable."

Service

2.6/5
35 reviews

"Complaints about the reception staff, but the service is somewhat friendly."

Breakfast

2.4/5
12 reviews

"Breakfast can be improved."

Food

2.4/5
10 reviews

"Food could be better."

WiFi

2.2/5
17 reviews

"Wifi quality could be improved. Internet is affordable."

Cleanliness

2.0/5
15 reviews

"Bathrooms and rooms are untidy."

Room

1.8/5
53 reviews

"Poorly cleaned, old rooms and bathrooms, and insufficient A/C." Spacious rooms but not well-kept, with subpar beds and furniture.

Comfort

1.7/5
26 reviews

"Poor beds, with complaints about A/C and noise. Spacious rooms."

Amenities

1.7/5
16 reviews

"Hotel buildings could use some improvement."

Vibe

1.6/5
23 reviews

"Vibe is not too good. Hotel could use some updating."

Rated 3.2/5 based on reviews from couples.

"Location is great."

Location

4.2/5
19 reviews

"Great location."

Value

3.4/5
22 reviews

"Fairly good value for money."

Service

3.1/5
33 reviews

"The service was acceptably friendly and professional, with decent reception staff."

Breakfast

2.4/5
10 reviews

"Breakfast can be improved."

Cleanliness

1.9/5
17 reviews

"Bathrooms and rooms are untidy."

Amenities

1.8/5
11 reviews

"Hotel buildings could use some improvement."

Comfort

1.8/5
25 reviews

"Uncomfortable and noisy, but spacious, rooms with less than ideal beds."

Room

1.8/5
53 reviews

"Uncomfortable beds and furniture, and badly cleaned rooms and bathrooms." Rooms are big but old and in need of maintenance.

WiFi

1.8/5
6 reviews

"Wifi quality could be improved."

Vibe

1.1/5
17 reviews

"Vibe is not too good. Hotel could use some updating."

Rated 3.5/5 based on reviews from solo travelers.

"Spacious rooms. Wonderful sightseeing."

Location

4.2/5
10 reviews

"Great location."

Value

3.2/5
8 reviews

"Fairly good value for money."

Service

2.7/5
8 reviews

"Service is relatively friendly."

Cleanliness

2.3/5
7 reviews

"Could use a good cleaning."

Breakfast

2.1/5
5 reviews

"Breakfast can be improved."

Comfort

2.1/5
12 reviews

"Rooms are decent sized but not rated very comfortable."

Room

2.0/5
23 reviews

"Decently sized rooms, but poorly maintained."

WiFi

1.6/5
10 reviews

"Wifi quality could be improved."

Vibe

1.4/5
11 reviews

"Vibe is not too good. Hotel could use some updating."

Rated 3.3/5 based on reviews from families.

"Great view."

Location

4.5/5
17 reviews

"Great location."

Value

3.1/5
11 reviews

"Fairly good value for money."

Service

3.1/5
18 reviews

"Friendly service and acceptable reception."

Food

2.3/5
6 reviews

"Food could be better."

Breakfast

2.2/5
8 reviews

"Breakfast can be improved."

Room

2.1/5
22 reviews

"Poorly maintained rooms with low quality furniture."

Cleanliness

2.1/5
6 reviews

"Could use a good cleaning."

Comfort

1.8/5
8 reviews

"More comfort would be nice."

Amenities

1.6/5
7 reviews

"Hotel buildings could use some improvement."

Vibe

1.4/5
11 reviews

"Vibe is not too good. Hotel could use some updating."

Rated 3.7/5 based on reviews from all travelers.

"Fair hotel for solo travelers. Close to Canary Wharf. Room needs to be improved. Vibe is not too good. Great location."

Location

4.5/5
19 reviews

"Good location, close to public transport."

Service

3.4/5
14 reviews

"Service is average, but very friendly."

Value

3.2/5
13 reviews

"Fairly good value for money. Internet is affordable."

Food

2.5/5
7 reviews

"Food could be better."

Breakfast

2.3/5
8 reviews

"Breakfast can be improved."

Room

2.1/5
35 reviews

"Guests complain about cleanliness, maintenance, and furnishing." Big but somewhat old rooms, and problems with the beds and bathrooms.

Comfort

2.1/5
13 reviews

"Big rooms but uncomfortable with subpar beds."

Cleanliness

2.0/5
10 reviews

"Rooms could be cleaner."

WiFi

2.0/5
13 reviews

"WiFi isn't great although it's reasonably priced."

Vibe

1.1/5
11 reviews

"Vibe is not too good. Hotel could use some updating."

Rated 3.2/5 based on reviews from all travelers.

"Fair hotel for solo travelers. Close to Canary Wharf. Room needs to be improved. Vibe is not too good. Great location."

Location

4.0/5
99 reviews

"Good location, close to public transport." Reasonably central, close to sightseeing and shopping. Pricey, inconvenient parking.

Service

3.4/5
111 reviews

"Service is acceptably professional but very friendly, with decent reception and housekeeping."

Breakfast

2.4/5
45 reviews

"Some complaints about quality and price of breakfast."

Food

2.4/5
33 reviews

"Dining experience could be nicer."

Value

2.2/5
82 reviews

"Value for money could be better. WiFi and breakfast pricey."

Room

2.1/5
218 reviews

"Outdated rooms with complaints about minibars, A/C, and cleanliness." Poorly maintained rooms with badly rated beds and furniture, and problems with bathroom cleanliness. Spacious rooms with excellent views.

Comfort

2.1/5
122 reviews

"Poor beds, with complaints about A/C and noise. Spacious rooms."

Cleanliness

2.0/5
56 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

WiFi

1.9/5
48 reviews

"Wifi quality could be improved. Relatively high internet cost."

Pool

1.6/5
19 reviews

"Pool should be renewed."

Amenities

1.6/5
39 reviews

"Facilities in need of refurbishment. Architecture not so nice." Elevator in need of updating.

Vibe

1.5/5
65 reviews

"Atmosphere not particularly friendly, giving poor vibes." Hotel could use some updating. Hotel could be more stylish.

Rated 3.3/5 based on reviews from all travelers.

"Fair hotel for solo travelers. Close to Canary Wharf. Room needs to be improved. Vibe is not too good. Great location."

Location

4.4/5
2213 reviews

"Great location. Near downtown with great sightseeing and shopping." Close to public transport and the train. Not great access by car, with poorly rated parking. Parking should be cheaper.

Value

3.4/5
1778 reviews

"Fairly good value for money. Internet is affordable." High priced breakfast. Normally priced food. Affordable beverage prices.

Service

3.0/5
2579 reviews

"Relatively friendly and professional service." Reception and housekeeping are average, but management is not great. Old, neglected rooms with uncomfortable beds, yet lovely views. Room service could have been improved. Booking process is sufficient. Concierge service is average. Recreation staff is ok. Hotel security can be an issue.

WiFi

2.6/5
824 reviews

"WiFi is decent and okay-priced. Wifi quality could be improved."

Food

2.5/5
759 reviews

"Poorly rated dining experience, overall, with particularly disliked pork dishes." Restaurant menu and prices are okay. Complaints about restaurant cleanliness, sides, and desserts. Pizza is ok. Bad snacks. Vegetables are average. Delicious beef dishes & steak. Poor vegetarian & vegan dishes. Bad pasta.

Breakfast

2.5/5
851 reviews

"Some complaints about quality and price of breakfast."

Room

2.4/5
4643 reviews

"Outdated, rooms with poor cleanliness and maintenance." Subpar beds and TVs and complaints about cleanliness of bathrooms. Large rooms with beautiful balconies and charming views. Kitchenette, minibar, A/C and furniture not great quality. Shower can be a problem.

Cleanliness

1.9/5
1392 reviews

"Unclean rooms and pool area. Hotel facilities could use a good clean." The bathrooms and dining area need some cleaning. Wellness & sports facilities could use better cleaning.

Comfort

1.9/5
2250 reviews

"Poor beds, with complaints about A/C and noise. Spacious rooms."

Amenities

1.7/5
1420 reviews

"Generally old facilities, although conference area was good." Architecture not so nice. Nice hotel grounds and entrance area is alright. Elevator in need of updating. Smoking area is not nice.

Vibe

1.6/5
1493 reviews

"Atmosphere not particularly friendly, giving poor vibes." Hotel could use some updating. Hotel could be more stylish. Entrance area is ok. Hotel is relatively luxurious.

Rated 2.8/5 based on reviews from business travelers.

"Location is great."

Location

4.5/5
18 reviews

"Great location with excellent sightseeing."

Value

3.2/5
30 reviews

"Fairly good value for money. Internet is affordable."

Service

2.6/5
30 reviews

"Complaints about the reception staff, but the service is somewhat friendly."

Breakfast

2.5/5
11 reviews

"Breakfast can be improved."

Food

2.4/5
9 reviews

"Food could be better."

WiFi

2.1/5
16 reviews

"Wifi quality could be improved. Internet is affordable."

Cleanliness

2.0/5
12 reviews

"Bathrooms and rooms are untidy."

Comfort

1.7/5
24 reviews

"Poor beds, with complaints about A/C and noise. Spacious rooms."

Room

1.6/5
47 reviews

"Spacious but poorly cleaned bathrooms and rooms, with beds with comfort issues." Outdated, poorly maintained rooms with insufficient A/C.

Amenities

1.6/5
13 reviews

"Hotel buildings could use some improvement."

Vibe

1.4/5
20 reviews

"Vibe is not too good. Hotel could use some updating."

Rated 3.1/5 based on reviews from couples.

"Location is great."

Location

4.3/5
15 reviews

"Great location."

Value

3.5/5
20 reviews

"Fairly good value for money."

Service

3.1/5
31 reviews

"The service was acceptably friendly and professional, with decent reception staff."

Breakfast

2.4/5
9 reviews

"Breakfast can be improved."

Amenities

1.9/5
10 reviews

"Hotel buildings could use some improvement."

Cleanliness

1.8/5
16 reviews

"Bathrooms and rooms are untidy."

WiFi

1.8/5
5 reviews

"Complaints about WiFi."

Comfort

1.6/5
21 reviews

"Uncomfortable, noisy rooms with poor beds."

Room

1.6/5
42 reviews

"Poorly maintained and cleaned rooms." Old rooms with poorly cleaned bathrooms and substandard beds.

Vibe

1.1/5
14 reviews

"Vibe is not too good. Hotel could use some updating."

Rated 3.2/5 based on reviews from solo travelers.

"Spacious rooms. Wonderful sightseeing."

Location

4.2/5
6 reviews

"Great location."

Service

2.7/5
7 reviews

"Service is relatively friendly."

Comfort

2.1/5
10 reviews

"Rooms are decent sized but not rated very comfortable."

Room

2.0/5
14 reviews

"Poor rooms but moderately-sized."

WiFi

1.6/5
7 reviews

"Wifi quality could be improved."

Rated 3.5/5 based on reviews from families.

"Great view."

Location

4.5/5
11 reviews

"Great location."

Value

3.2/5
9 reviews

"Fairly good value for money."

Service

3.1/5
14 reviews

"Friendly service and acceptable reception."

Food

2.3/5
6 reviews

"Food could be better."

Breakfast

2.2/5
5 reviews

"Breakfast can be improved."

Room

2.0/5
17 reviews

"Room needs to be improved."

Comfort

1.8/5
6 reviews

"More comfort would be nice."

Amenities

1.7/5
6 reviews

"Hotel buildings could use some improvement."

Vibe

1.4/5
6 reviews

"Vibe is not too good."

Rated 3.7/5 based on reviews from all travelers.

"Fair hotel for solo travelers. Close to Canary Wharf. Room needs to be improved. Vibe is not too good. Great location."

Location

4.4/5
19 reviews

"Great location."

Value

3.2/5
21 reviews

"Fairly good value for money. Internet is affordable."

Service

2.9/5
18 reviews

"Complaints about the reception staff, but the service is somewhat friendly."

Breakfast

2.5/5
11 reviews

"Breakfast can be improved."

Room

2.4/5
28 reviews

"Spacious rooms, but old and with poor beds."

Comfort

2.2/5
13 reviews

"Big rooms but uncomfortable with subpar beds."

WiFi

2.0/5
13 reviews

"Wifi quality could be improved. Internet is affordable."

Amenities

1.8/5
13 reviews

"Facilities in need of refurbishment."

Vibe

1.4/5
20 reviews

"Vibe is not too good. Hotel could use some updating."

Rated 3.3/5 based on reviews from all travelers.

"Fair hotel for solo travelers. Close to Canary Wharf. Room needs to be improved. Vibe is not too good. Great location."

Location

4.5/5
5 reviews

"Great location."

Service

3.2/5
6 reviews

"Service is adequate."

Cleanliness

1.9/5
6 reviews

"Rooms could be cleaner."

Comfort

1.9/5
12 reviews

"Not very comfortable, with poor beds."

Room

1.8/5
21 reviews

"Somewhat unclean rooms with uncomfortable beds and poor bathrooms."

Rated 3.0/5 based on reviews from all travelers.

"Fair hotel for solo travelers. Close to Canary Wharf. Room needs to be improved. Vibe is not too good. Great location."

Location

4.5/5
87 reviews

"Great location near shopping and public transport."

Service

3.4/5
90 reviews

"The service was acceptably friendly and professional, with decent reception staff."

Value

2.8/5
60 reviews

"Fairly good value for money. Internet is affordable." High priced breakfast.

Breakfast

2.5/5
64 reviews

"Breakfast is decent but expensive."

Food

2.5/5
17 reviews

"Food is all right."

Room

2.3/5
176 reviews

"Outdated, rooms with poor cleanliness and maintenance." Weakness include A/C, furnishings, and bathroom cleanliness. Spacious rooms with excellent views. Shower can be a problem.

Cleanliness

2.1/5
72 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Comfort

2.0/5
84 reviews

"Poor beds, with complaints about A/C and noise. Spacious rooms."

Amenities

1.9/5
25 reviews

"Uninspiring buildings and a so-so entrance area." Elevator in need of updating.

WiFi

1.9/5
35 reviews

"Wifi quality could be improved. Internet is affordable."

Wellness

1.7/5
7 reviews

"Wellness & sports facilities could be improved."

Vibe

1.6/5
74 reviews

"Atmosphere not particularly friendly, giving poor vibes." Hotel could use some updating. Entrance area is ok. Hotel could be more stylish.

Rated 3.3/5 based on reviews from all travelers.

"Fair hotel for solo travelers. Close to Canary Wharf. Room needs to be improved. Vibe is not too good. Great location."

Location

4.8/5
79 reviews

"Great location near shopping and public transport."

Service

3.1/5
69 reviews

"Service is average, but very friendly." Decent reception and housekeeping.

Value

3.0/5
42 reviews

"Fairly good value for money. Internet is affordable." High priced breakfast.

Room

2.8/5
137 reviews

"Big enough rooms with awesome views." Untidy, outdated, badly-maintained rooms with bad minibars. Poorly cleaned bathrooms with complaints about the beds and furniture.

Food

2.5/5
15 reviews

"Food could be better."

Cleanliness

2.4/5
54 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Amenities

2.1/5
25 reviews

"Hotel buildings could use some improvement." Elevator in need of updating.

Breakfast

2.0/5
27 reviews

"Some complaints about quality and price of breakfast."

WiFi

1.9/5
21 reviews

"Wifi quality could be improved. Internet is affordable."

Vibe

1.4/5
62 reviews

"Vibe is not too good. Hotel could use some updating." Hotel could be more stylish.

Rated 3.1/5 based on reviews from all travelers.

"Fair hotel for solo travelers. Close to Canary Wharf. Room needs to be improved. Vibe is not too good. Great location."

Location

4.2/5
53 reviews

"Near city centre in a great location. Close to public transport."

Service

3.1/5
54 reviews

"The service was acceptably friendly and professional, with decent reception staff."

Value

2.8/5
33 reviews

"Fairly good value for money. Internet is affordable."

Food

2.4/5
13 reviews

"Food could be better."

Breakfast

2.1/5
32 reviews

"Breakfast can be improved."

Cleanliness

1.9/5
37 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

WiFi

1.8/5
22 reviews

"Wifi quality could be improved. Internet is affordable."

Room

1.8/5
119 reviews

"Reasonably sized rooms, but outdated and poorly maintained with unclean bathrooms." Poorly maintained rooms with subpar beds and furniture, and inadequate A/C. Shower can be a problem.

Pool

1.6/5
9 reviews

"Pool should be renewed."

Comfort

1.5/5
50 reviews

"Poor beds, with complaints about A/C and noise. Average sized rooms."

Vibe

1.2/5
56 reviews

"Vibe is not too good. Hotel could use some updating." Hotel could be more stylish. Entrance area is ok.

Amenities

1.2/5
35 reviews

"Uninspiring buildings and a so-so entrance area." Architecture not so nice. Elevator in need of updating.

Rated 2.8/5 based on reviews from all travelers.

"Fair hotel for solo travelers. Close to Canary Wharf. Room needs to be improved. Vibe is not too good. Great location."

Location

4.5/5
21 reviews

"Great location."

Service

3.0/5
15 reviews

"Service is relatively friendly."

Food

2.4/5
6 reviews

"Food could be better."

Breakfast

2.2/5
12 reviews

"Breakfast can be improved."

Room

2.0/5
34 reviews

"Rooms have cleanliness complaints and low rated A/C, furniture, and beds." Large but run-down rooms with inadequate bathrooms.

Cleanliness

2.0/5
10 reviews

"Rooms could be cleaner."

Comfort

1.9/5
21 reviews

"Spacious but uncomfortable rooms with poor beds and A/C."

Amenities

1.8/5
5 reviews

"Uninspiring buildings and a so-so entrance area."

Vibe

1.4/5
12 reviews

"Vibe is not too good. Hotel could use some updating." Entrance area is ok.

WiFi

1.4/5
6 reviews

"Wifi quality could be improved."

Rated 3.3/5 based on reviews from all travelers.

"Fair hotel for solo travelers. Close to Canary Wharf. Room needs to be improved. Vibe is not too good. Great location."

Location

4.1/5
75 reviews

"Good location, close to public transport." Medium distance to city centre.

Value

3.1/5
40 reviews

"Fairly good value for money. Internet is affordable."

Service

2.6/5
70 reviews

"Service professionalism and housekeeping are average." Service is friendly enough, with acceptable reception staff.

Room

2.5/5
119 reviews

"Big enough rooms with awesome views." Old rooms with problems in furnishing and bathroom cleanliness. Rooms are poorly maintained and cleaned, with poorly rated beds. Shower can be a problem.

Food

2.5/5
23 reviews

"Decent food and menu."

Breakfast

2.3/5
30 reviews

"Breakfast can be improved."

Cleanliness

2.1/5
28 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

WiFi

1.9/5
30 reviews

"Wifi quality could be improved. Internet is affordable."

Amenities

1.8/5
29 reviews

"Outdated facilities with a decent entrance area." Elevator in need of updating. Architecture not so nice.

Vibe

1.2/5
64 reviews

"Atmosphere not particularly friendly, giving poor vibes." Hotel could use some updating. Hotel could be more stylish. Entrance area is ok.