Score distribution

115
61
15
5
3

Types of travelers

4/5

"A nice weekend away for the family!"

read full review

We were in Brooks for a family reunion & booked into the hotel because it had a pool & a slide. When booking they were very helpful with gettin a good rate. The breakfast was good and nice to know what was being served each morning. The popcorn snack was yum also. Kids explored the hotel and the games room. Lots of splashing in the pool. Only thing that was hard was was the taps in the shower & tub. Not easy to turn off or on

This review received a response on

Dear Denise, Thank you for the great review of your experience with us at Canalta Brooks. All of us here are glad to know that you had a great stay with us and have marked the maintenance issues noti…

Dear Denise, Thank you for the great review of your experience with us at Canalta Brooks. All of us here are glad to know that you had a great stay with us and have marked the maintenance issues noticed by you and apologize for the inconvenience. Feed backs from our valued guests as you,help us to stay not just consistent but go above and beyond to match our customers expectations. Thanks again and see you again on your next stay in Brooks :) Sudeep Sandhu-General Manager & all team Canalta Brooks

4/5

"Love this hotel"

read full review

We travel to Brooks once a year and we always stay at the CanAlta.

This review received a response on

Thank you so much for the wonderful feedback about your stay at Canalta Brooks.We highly appreciate you choosing us every year for your stay while in Brooks and are happy that we have been your first …

Thank you so much for the wonderful feedback about your stay at Canalta Brooks.We highly appreciate you choosing us every year for your stay while in Brooks and are happy that we have been your first choice stay after stay. Please always know we are always an e-mail away for any suggestions/advises as our regular guests like you are not just our valued customers but a part of our extended Canalta family :) I am leaving my e-mail for you with my signatures so on your next stay we can thank you for always keeping us as your preferred Hotel :) Thankfully yours, Sudeep Sandhu-General Manager &all team Canalta Brooks Ca…

2/5

"NOT VERY GOOD"

read full review

NOT A GOOD STAY AND WOULD NOT RECOMMEND TO OTHERS

This review received a response on

Dear Allan, Thank you for taking the time to share your feedback.I am terribly sorry that you were not able to have a good stay experience with us. Please reach out to me at ca… or 40… (ext-501)so I …

Dear Allan, Thank you for taking the time to share your feedback.I am terribly sorry that you were not able to have a good stay experience with us. Please reach out to me at ca… or 40… (ext-501)so I can be able to take the best follow up to make up for any areas we lacked and use it as an opportunity to improve for future. Sincerely, Sudeep Sandhu General Manager Canalta Brooks

5/5

"Amazing"

read full review

Great hotel. Breakfast was amazing .

This review received a response on

Thank you so much for finding time to leave your valuable review about your experience with us at Canalta Brooks! I shared it with all Canalta Brooks team and its going to motivate us all to do better…

Thank you so much for finding time to leave your valuable review about your experience with us at Canalta Brooks! I shared it with all Canalta Brooks team and its going to motivate us all to do better and better in the consistency of guest service we are know for :) Here's a very big THANK YOU from all of us :D See you next time! Sudeep Sandhu General Manager Canalta Brooks

5/5
read full review

There are no comments available for this review

This review received a response on

Dear Clara, Thank you very much for your feedback.Nothing is more rest assuring for us in customer service than knowing our customer had a great experience. A perfect overall score of 100 about your s…

Dear Clara, Thank you very much for your feedback.Nothing is more rest assuring for us in customer service than knowing our customer had a great experience. A perfect overall score of 100 about your stay at Canalta Brooks surely motivates us all here but also adds on us the responsibility to work better in any areas we can improve. Hope to see you again soon. Sudeep Sandhu-General Manager & all team Canalta Brooks