Score distribution

69
33
12
3
3

Types of travelers

4.5/5

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Dear Kelsey, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Canalta Brooks

Dear Kelsey, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Canalta Brooks

3.5/5
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Dear Guest, Thank you for the review of our hotel! I would like to apologize for the hot tub being out of order and I have addressed the front desk clerk issues. We are glad that you enjoyed your st…

Dear Guest, Thank you for the review of our hotel! I would like to apologize for the hot tub being out of order and I have addressed the front desk clerk issues. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Canalta Brooks

0.5/5
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Dear Mr J.,, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an…

Dear Mr J.,, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Team Canalta Brooks

4/5
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Dear Chris, Thank you for the great review of our hotel! I do apologize that the hot tub was out or order. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, …

Dear Chris, Thank you for the great review of our hotel! I do apologize that the hot tub was out or order. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Canalta Brooks

1.5/5
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This review received a response on

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an …

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Team Canalta Brooks