4.4
Excellent

Summary of 15,888 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

Learn more
All languages 100%

Rated 4.4/5 based on reviews from all travelers.

"Excellent luxury hotel. Close to Victoria Station. Good for sightseeing with access to public transportation. Fantastic service."

Location

4.8/5
2698 reviews

"Great location. Great sightseeing, restaurants and shopping nearby." Close to public transport and the train. Easy car access but inadequate parking.

Service

4.5/5
4686 reviews

"Warm service and reception, but bar service lacking." Professional service with great housekeeping and restaurant service. Great concierge service. Room service is perfect. Booking process is sufficient. Recreation staff is nice. Valet service is ok. Shuttle service can be an issue.

Breakfast

3.8/5
1420 reviews

"Reasonably priced, tasty breakfasts."

Amenities

3.5/5
1260 reviews

"Buildings are fine with old facilities and great terraces." Great conference area and nice entrance area. Great hotel grounds and outdoor sports facilities. Unspectacular architecture. Elevator in need of updating. Nice kids facilities. Handicap accessible facilities are all right.

Room

3.5/5
4046 reviews

"Average rooms with kitchenettes." Guests complain about maintenance, furnishing, TV's, and views. Poor balconies and badly cleaned bathrooms. Rooms needing updating with poor quality A/C and minibars. Shower can be a problem.

Pool

3.1/5
36 reviews

"Ordinary pool."

WiFi

2.6/5
83 reviews

"WiFi is good value. Wifi quality could be improved."

Rated 4.5/5 based on reviews from families.

"Great shopping. Good accessibility by car."

Location

4.8/5
220 reviews

"Great location with good access by car." Great sightseeing, restaurants and shopping nearby. Close to public transport and the train.

Service

4.7/5
253 reviews

"Great, friendly housekeeping." Professional service at the reception and restaurant.

Breakfast

4.0/5
108 reviews

"Reasonably priced, tasty breakfasts."

Room

3.5/5
218 reviews

"Excellent rooms with wonderful beds." Outdated rooms with poorly rated TV's and bathrooms. No views, poor furnishings and substandard room maintenance. Shower can be a problem.

WiFi

1.8/5
8 reviews

"Wifi quality could be improved."

Rated 4.5/5 based on reviews from couples.

"Clean wellness & sports facilities. Great concierge service."

Location

4.6/5
155 reviews

"Great location. Excellent sightseeing, restaurants and bars nearby." Close to public transport and the train.

Service

4.5/5
206 reviews

"Great, friendly housekeeping." Professional service at the reception and restaurant. Great concierge service.

Wellness

4.2/5
25 reviews

"Great wellness and sauna facilities."

Breakfast

3.9/5
111 reviews

"Reasonably priced, tasty breakfasts."

Room

3.8/5
199 reviews

"Moderately-sized rooms with great beds." Poor maintenance in rooms and bathrooms. Outdated room and furniture, and problems with the A/C. Shower can be a problem.

WiFi

2.0/5
6 reviews

"Wifi quality could be improved."

Rated 4.4/5 based on reviews from solo travelers.

"Good restaurant service. Luxurious Hotel."

Location

4.8/5
21 reviews

"Great location."

Service

4.7/5
35 reviews

"Friendly service."

Breakfast

3.6/5
17 reviews

"Tasty breakfast."

Room

3.4/5
39 reviews

"Average-sized rooms with great beds." Poor maintenance in rooms and bathrooms.

Value

2.9/5
10 reviews

"Fairly good value for money."

Rated 4.4/5 based on reviews from business travelers.

"Friendly service. Fantastic service."

Location

4.9/5
19 reviews

"Great location."

Service

4.8/5
30 reviews

"Friendly service."

Breakfast

3.6/5
7 reviews

"Tasty breakfast."

Amenities

3.6/5
11 reviews

"Good amenities and hotel building is acceptable."

Room

3.3/5
16 reviews

"Room cleanliness is acceptable."

Rated 4.4/5 based on reviews from all travelers.

"Excellent luxury hotel. Close to Victoria Station. Good for sightseeing with access to public transportation. Fantastic service."

Location

4.8/5
39 reviews

"Good location, close to public transport."

Service

4.7/5
28 reviews

"Friendly service."

Breakfast

3.9/5
23 reviews

"Tasty breakfast."

Room

3.5/5
44 reviews

"Moderately-sized rooms with great beds." Rooms are relatively clean, but badly-maintained and outdated, with poor bathrooms.

Comfort

3.5/5
31 reviews

"Average comfort, noise, and size, but wonderful beds."

Value

2.9/5
9 reviews

"Fairly good value for money."

Rated 4.4/5 based on reviews from all travelers.

"Excellent luxury hotel. Close to Victoria Station. Good for sightseeing with access to public transportation. Fantastic service."

Location

4.8/5
77 reviews

"Near city centre in a great location. Close to public transport."

Service

4.5/5
125 reviews

"Service is professional and cheery, especially reception and housekeeping."

Breakfast

3.8/5
44 reviews

"Tasty breakfast."

Room

3.5/5
98 reviews

"Excellent rooms with wonderful beds." Outdated room with poor bathrooms and substandard furniture. Badly maintained rooms with no views to speak of. Shower can be a problem.

Value

2.6/5
14 reviews

"Fairly good value for money."

Rated 4.5/5 based on reviews from couples.

"Comfortable beds. Great room."

Location

4.8/5
5 reviews

"Great location."

Service

4.6/5
13 reviews

"Friendly service."

Breakfast

3.9/5
5 reviews

"Tasty breakfast."

Comfort

3.2/5
6 reviews

"Comfortable."

Room

3.1/5
11 reviews

"Room is all right."

Rated 4.4/5 based on reviews from families.

"Tasty breakfast. Great location."

Location

4.8/5
7 reviews

"Great location."

Service

4.5/5
14 reviews

"Friendly service."

Wellness

4.0/5
5 reviews

"Great wellness & sports facilities."

Breakfast

3.6/5
7 reviews

"Tasty breakfast."

Food

3.5/5
7 reviews

"Food is all right."

Room

3.0/5
6 reviews

"Room is all right."

Rated 4.3/5 based on reviews from all travelers.

"Excellent luxury hotel. Close to Victoria Station. Good for sightseeing with access to public transportation. Fantastic service."

Location

4.8/5
2060 reviews

"Great location. Great sightseeing, restaurants and shopping nearby." Close to public transport and the train. Easy car access but inadequate parking.

Service

4.5/5
3983 reviews

"Awesome entertainment, good reception, and friendly service." Well-managed, great restaurants and professional service. Great concierge service. Housekeeping is satisfactory. Room service is perfect. The bar needs better service. Booking process is sufficient. Valet service is ok. Shuttle service can be an issue.

Breakfast

3.6/5
1071 reviews

"Reasonably priced, tasty breakfasts."

Room

3.5/5
3397 reviews

"Average rooms with kitchenettes." Inadequate cleaning and maintenance, with complaints about furnishing and bathrooms. Rooms are old, with poor TV's, inadequate A/C and unimpressive views. Shower can be a problem.

WiFi

2.4/5
69 reviews

"Wifi quality could be improved."

Rated 4.5/5 based on reviews from families.

"Great shopping."

Location

4.9/5
159 reviews

"Great location. Great sightseeing, restaurants and shopping nearby." Close to public transport and the train.

Service

4.7/5
186 reviews

"Efficient, friendly service with a nice reception."

Breakfast

3.8/5
68 reviews

"Reasonably priced, tasty breakfasts."

Room

3.6/5
158 reviews

"Excellent rooms with wonderful beds." Rooms are moderately sized and clean but could use some updates. Poorly-maintained rooms with subpar furniture and TVs. Shower can be a problem.

WiFi

1.9/5
6 reviews

"Wifi quality could be improved."

Rated 4.5/5 based on reviews from couples.

"Clean wellness & sports facilities. Great concierge service."

Location

4.7/5
109 reviews

"Great location. Excellent sightseeing, restaurants and bars nearby." Close to public transport and the train.

Service

4.5/5
154 reviews

"Efficient, cheerful service, particularly at the restaurant, and good reception." Great concierge service.

Wellness

4.1/5
18 reviews

"Great wellness & sports facilities."

Breakfast

3.8/5
73 reviews

"Tasty breakfast."

Room

3.8/5
146 reviews

"Excellent rooms with wonderful beds." Poorly-maintained, old rooms, poor furniture, and small bathrooms. Shower can be a problem.

Rated 4.4/5 based on reviews from solo travelers.

"Good restaurant service. Luxurious Hotel."

Location

4.8/5
10 reviews

"Great location."

Service

4.6/5
20 reviews

"Friendly service."

Breakfast

3.6/5
9 reviews

"Tasty breakfast."

Amenities

3.6/5
9 reviews

"Good amenities and hotel building is acceptable."

Room

3.4/5
25 reviews

"Room is all right."

Value

2.9/5
8 reviews

"Fairly good value for money."

Rated 4.6/5 based on reviews from business travelers.

"Great reception. Fantastic service."

Location

4.8/5
12 reviews

"Great location."

Service

4.7/5
22 reviews

"Friendly service."

Breakfast

3.6/5
5 reviews

"Tasty breakfast."

Amenities

3.5/5
8 reviews

"Good amenities and hotel building is acceptable."

Room

3.2/5
11 reviews

"Room is all right."

Rated 4.3/5 based on reviews from all travelers.

"Excellent luxury hotel. Close to Victoria Station. Good for sightseeing with access to public transportation. Fantastic service."

Location

4.8/5
23 reviews

"Great location with excellent sightseeing."

Service

4.7/5
34 reviews

"Friendly service."

Breakfast

3.7/5
23 reviews

"Tasty breakfast."

Room

3.2/5
35 reviews

"Poorly maintained, old, decent-sized rooms with small bathrooms."

Rated 4.3/5 based on reviews from all travelers.

"Excellent luxury hotel. Close to Victoria Station. Good for sightseeing with access to public transportation. Fantastic service."

Location

4.8/5
21 reviews

"Great location."

Service

4.5/5
35 reviews

"Service is professional and friendly."

Breakfast

3.9/5
13 reviews

"Tasty breakfast."

Room

3.0/5
24 reviews

"Rooms are decently sized with awesome beds, but poor bathrooms."

Rated 4.3/5 based on reviews from couples.

"Fantastic service. Great location."

Location

4.8/5
5 reviews

"Great location."

Room

3.2/5
5 reviews

"Room is all right."

Rated 4.4/5 based on reviews from all travelers.

"Excellent luxury hotel. Close to Victoria Station. Good for sightseeing with access to public transportation. Fantastic service."

Service

4.8/5
122 reviews

"Efficient, friendly service with a nice reception." Great concierge service. Room service is perfect.

Location

4.8/5
115 reviews

"Great location with excellent sightseeing. Close to public transport."

Breakfast

3.9/5
61 reviews

"Tasty breakfast."

Room

3.5/5
116 reviews

"Moderately-sized rooms with great beds." Outdated rooms with poor furniture in need of maintenance. Mediocre sized, poorly cleaned bathrooms. Shower can be a problem.

Rated 4.4/5 based on reviews from families.

"Friendly service. Fantastic service."

Location

4.8/5
7 reviews

"Great location."

Service

4.6/5
9 reviews

"Friendly service."

Comfort

3.1/5
5 reviews

"Comfortable."

Room

3.0/5
7 reviews

"Room is all right."

Rated 4.2/5 based on reviews from couples.

"Great location. Tasty breakfast."

Location

4.8/5
9 reviews

"Great location."

Service

4.4/5
7 reviews

"Fantastic service."

Comfort

3.2/5
6 reviews

"Comfortable."

Room

3.0/5
10 reviews

"Poorly maintained, so-so rooms."

Rated 4.4/5 based on reviews from all travelers.

"Excellent luxury hotel. Close to Victoria Station. Good for sightseeing with access to public transportation. Fantastic service."

Location

4.8/5
85 reviews

"Great location with excellent sightseeing. Close to public transport."

Service

4.7/5
84 reviews

"Service is professional and cheery, especially reception and housekeeping."

Breakfast

4.0/5
26 reviews

"Tasty breakfast."

Room

3.4/5
65 reviews

"Clean, typically sized rooms with standard beds." Outdated, insufficiently maintained rooms with poorly rated bathrooms.

Rated 4.3/5 based on reviews from families.

"Wonderful sightseeing. Friendly service."

Location

4.8/5
7 reviews

"Great location."

Service

4.4/5
9 reviews

"Friendly service."

Room

3.2/5
6 reviews

"Room is all right."

Rated 4.5/5 based on reviews from couples.

"Tasty breakfast. Great location."

Location

4.8/5
6 reviews

"Great location."

Service

4.5/5
5 reviews

"Fantastic service."

Breakfast

3.9/5
5 reviews

"Tasty breakfast."

Rated 4.5/5 based on reviews from all travelers.

"Excellent luxury hotel. Close to Victoria Station. Good for sightseeing with access to public transportation. Fantastic service."

Location

4.7/5
107 reviews

"Great location with good access by car. Good shopping and sightseeing." Close to public transport.

Service

4.3/5
74 reviews

"Efficient, friendly service with a nice reception."

Breakfast

4.1/5
55 reviews

"Tasty breakfast."

Room

3.1/5
78 reviews

"Average-sized rooms with alright beds." Outdated rooms and bathrooms not up to standard.

Value

3.0/5
25 reviews

"Fairly good value for money."

Rated 4.5/5 based on reviews from families.

"Fantastic service. Great location."

Location

4.8/5
14 reviews

"Great location."

Service

4.6/5
6 reviews

"Fantastic service."

Breakfast

3.9/5
8 reviews

"Tasty breakfast."

Room

3.0/5
6 reviews

"Room is all right."

Comfort

2.8/5
5 reviews

"Comfortable."

Rated 4.2/5 based on reviews from all travelers.

"Excellent luxury hotel. Close to Victoria Station. Good for sightseeing with access to public transportation. Fantastic service."

Location

4.8/5
30 reviews

"Great location. Good shopping and sightseeing."

Service

4.5/5
21 reviews

"Service is professional and friendly."

Vibe

3.6/5
12 reviews

"Awesome vibe. Friendly atmosphere."

Breakfast

3.5/5
13 reviews

"Tasty breakfast."

Room

3.1/5
25 reviews

"Rooms adequately-sized with alright beds but inadequate bathrooms."

Rated 4.6/5 based on reviews from all travelers.

"Excellent luxury hotel. Close to Victoria Station. Good for sightseeing with access to public transportation. Fantastic service."

Service

4.8/5
87 reviews

"Efficient, friendly service with a nice reception."

Location

4.8/5
66 reviews

"Great location with excellent sightseeing. Close to public transport."

Breakfast

3.9/5
32 reviews

"Tasty breakfast."

Room

3.6/5
73 reviews

"Moderately-sized rooms with great beds." Poorly-maintained, old rooms, poor furniture, and small bathrooms.

Comfort

3.4/5
45 reviews

"Somewhat comfortable and acceptably sized rooms." Excellent beds but small bathrooms.

Rated 4.6/5 based on reviews from couples.

"Comfortable beds. Tasty breakfast."

Location

4.7/5
6 reviews

"Great location."

Service

4.6/5
9 reviews

"Fantastic service."

Breakfast

3.7/5
10 reviews

"Tasty breakfast."

Room

3.5/5
8 reviews

"Average-sized rooms with great beds."

Comfort

3.5/5
6 reviews

"Room size and comfort are OK, but beds are great."

Rated 4.5/5 based on reviews from families.

"Great location. Fantastic service."

Service

4.6/5
7 reviews

"Fantastic service."

Room

3.1/5
6 reviews

"Room is all right."

Comfort

3.1/5
5 reviews

"Comfortable."