This is my second time staying in Hotel Excelsior and it was better than the last. as always room was very clean but this time i had a corner room on the first floor which was much nicer than the last on teh 4th floor.
Also on the evening on 24th January ~7pm,. i contacted reception as i realised my batter pack had fallen out of my pocket in the Taxi. The man at reception went above and beyong to find this for me, taking a guess that it would be the biggest taxi company, calling - locating the taxi that took me to the hotel from the airport and arranging for the taxi driver to bring my battery pack back later in the evening at no charge.
This was much more than most employees would do and I am extremely thankful for his persistence and ability to think outside of the box to find my missing item. This guy deserves a promotion! as not many people would tackle solving the problem in the way he did and come to the solution, as i said he went above and beyond and done so in a very intelligent manner.