100/100

Très correct

Michèle Léonard

100/100

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Merci pour votre séjour au château d'Isenbourg et cette note de 5/5 sur Google ! Bien cordialement,

Raphael G. Tscharland

60/100

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Cher Monsieur, Nous vous remercions pour votre séjour chez nous fin mars. Pour répondre à votre remarque négative : nous vous avions informé par email lors de votre réservation le 28 mars que notre restaurant était déjà complet les 29 et 30 mars (week-end de Pâques) et que par conséquent nous ne pouvions pas vous prendre. Le fait d'être résident à l'hôtel dans cette période post Covid où les employés de cuisine et de service se font rares ne donne plus automatiquement droit à une table au restaurant. Il en est de même chez nos confrères qui appliquent des restrictions. D'une façon générale, même pour les visites de lieux connus, il est souvent nécessaire de réserver en amont pour être sûr d'avoir une disponibilité. Nos employés de réception peuvent toutefois vous proposer un room-service, une assiette au bar ou chercher une place dans un restaurant à l'extérieur, selon leurs possibilités. Bien cordialement,

Miguel von der Linden

100/100

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Dear Sir, Thank you for your stay at Château d'Isenbourg and this 5/5 rating on Google ! We would be delighted to welcome you on another occasion. Best regards,

Luca

80/100

Excellent location! The hotel has a great view on the surrounding mountains and wineries. The hotel has a nice spa, small but well maintained and offers the possibility to relax especially during the ... afficher plus »

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Dear Luca, Thank you so much for your stay and for this nice and honest feedback on Google. We are thrilled to read that you enjoyed it instead of some defaults due to the old conception of the building but as we have announced the domain will close in November 2024 for 2 years to undergo a full renovation process. Concerning the price it seems that you had a classic room at the Pavillon that is the annex building in from of the castle. We hope to have the pleasure to welcome you on another occasion. Best regards,

Dim N

60/100

Rooms are maximum 3*. Unfortunately, it is not the best experience when you are promised accommodation in a chateau, but you get a room in a detached building with a lack of sound insulation, and poor ... afficher plus »

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Dir Sir, To answer your comment on Google : classic rooms are at the Pavillon Nantilde and not in the Château. It is written on every website when you book. Even if you reserve on the phone, receptionists tell you that those room are not in the castle. We agree with you that it is not the most convenient solution here but when you book you also have access to the outdoor pool with stuning views, to the SPA, you can enjoy our garden with a lot of flowers and benefit from the lounge and the bar's terrace. We regret that you only focus on negative points... We are sorry to see that you were not satisfied by the cleaning of the room. We have of course informed the housekeeping. But just for information during the last month the air is full of pollens and the natural dust so it is difficult to have zero dust. Web net are withdrawn but as we are connected to the nature it is impossible to prevent their quick re-creation.Nevertheless we are surprised that the two glasses were not changed. In this case do not hesitate to inform the reception. To end : the whole domain will undergo a complete renovation process from November 2024 and will be closed during 2 years. Normaly the complete update will solve questions concerning the old conception of the building. Best regards,

Alejandra Avila

100/100

Lovely Château, nice view

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Dear customer, Thank you for your stay at Château d'Isenbourg and your 5/5 rating on Google. We hope to welcome you on another occasion. Best regards,

Chris THURNHERR

100/100

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Dear customer, Thank you for your stay at Château d'Isenbourg and your 5/5 rating on Google. We hope to welcome you on another occasion. Best regards,

Christine Genot

100/100

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Chère Christine, Nous sommes ravis de voir votre excellent retour sur Google suite à votre séjour parmi nous et espérons vous recevoir une prochaine fois. Bien cordialement,

Aiden Stark

100/100

Beautiful chateau in a quaint Alsatian town. Incredible grounds, views, and spa. A must visit if you are travelling to this region. The building can be seen from far away as you drive to it, as it i ... afficher plus »

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Dear Mister Stark, Thank you very much for your stay at Château d'Isenbourg and also for this very nice feedback on Tripadvisor. You took the time to review with a lot of details the wellness got by our domain and it is a pleasure to read that we succeeded to satisfy you. It is true that our environnement is amazing surrounded by vineyards, flowers and we also host 2 donkeys and a couple of storcks. As you mentioned you have also a beautiful view when you rest in our jacuzzi or drink something on the bar's terrace. Our barman is working also down at the restaurant or can be occupied somewhere so do not hesitate to ask to front desk employees if you need something. Our staf is equipied with mobile phones. Thank you also for your compliments towards our employees of the front office. They try their best to satisfy our customers ! We are thrilled to read that you strongly recommend us. It will be a pleasure to welcome you on another occasion here on the top of Rouffach. Kind regards,